A2Z Cust2Mate Solutions Corp. (NASDAQ: AZ) released new consumer research showing a significant gap between what shoppers expect from supermarkets and what they believe stores currently deliver. Based on a survey of 1,600 consumers across the United States, France and Italy, the report found that 60% of respondents view fast, hassle-free shopping as highly important, but only 36% believe supermarkets consistently provide that experience. Similar gaps were identified for pricing transparency, timely promotions and rewards, and other digitally influenced shopping expectations.
The company said these shortcomings have tangible business impacts, with 46% of consumers reporting they have missed eligible promotions, 45% abandoning purchases because pricing or discounts were unclear and 32% leaving stores due to long checkout lines. The survey also found strong interest in smart shopping carts, with nearly half of respondents saying they would be very or extremely likely to use technology that helps track spending, locate products, receive discounts and speed checkout, underscoring opportunities for retailers to improve customer engagement and loyalty.
To view the full press release, visit https://nnw.fm/x54vY.
